Calling Card FAQ

What is the PIN?
  • Each calling card comes with a unique 10 digit PIN (Personal Identification Number) which gives the user the access to use the Calling Service for as much as the balance amount in the card. So, you may want to keep the PIN just for yourself unless you intend to share with friends or family members.
What is the rate for international calls?
  • You can call nearly 200 countries with our calling cards, but the rates are different based on the specific type of card. Check the rates for the countries you call. To find the best card for you, with the lowest rates to the countries you call the most, use the Rate Search button on your left.
How are my rates determined?
  • The rate you are charged is based on the destination and type of calling card you have (connection fee/no connection fee, state special, local access). We do not price based on your location when you place the call. This means our pricing for in-state calls is the same as that for out-of-state calls. Use the Rate Search button on your left.
How is usage calculated?
  • To calculate usage, check the calling card specifications of the card you would like more information on.
Are there any connection fees or minimum usage requirements?
  • There are no minimum usage requirements. Depending on the type of calling card, there may be surcharges, monthly charges or connection fees. For prepaid calling cards with connection fees, each time you use the card and your party answers, you will be charged a connection fee which will be deducted from the available balance. Many low-rate phone cards have a connection fee. Check our calling card specifications for more information
Is there a charge if I use my prepaid calling card from a payphone?
  • Yes. The FCC (Federal Communications Commission) mandates a surcharge to compensate for operator services. Operator services are typically accessed from the following locations: (1) Public payphones, (2) hotel phones, (3) college dormitories, (4) other commercial phone-line systems. We cannot in advance determine if the surcharge will be imposed from a phone. In general, all public payphones incur this charge. Check individual calling card specifications for more information.
Can I use PIN from a payphone?
  • Yes. As with all prepaid phone cards, however, you are subject to a possible surcharge for most calling cards when used from a payphone. Recent FCC regulations have changed the way payphone operators receive their compensation. FCC regulations require payphone operators to implement a surcharge for prepaid calling card users. As such, a fee will be deducted from your balance for all calls made from a payphone, hotel room, and some college dormitories. Some of our calling cards do not charge for a payphone service fee. Check individual calling card specifications.
What about weekly or monthly fees?
  • Weekly or Monthly fees of our calling cards vary depending on the calling card you use. This fee is subject to change. Check individual calling card specifications often for the most current information.
Minutes were deducted from my card, however the call did not go through. Can I receive a credit for that time?
  • A Customer Service representative will need to check your prepaid card PIN, and then they will be able to replenish your prepaid card with the number of minutes that were mistakenly deducted. Please email at support@shopforprepaid.com or call 1-800-640-8311(Mon-Fri. 9am-6pm (PT)) to speak with one of our Customer Service Representatives and be ready to supply them with your card PIN.
Why did I get an additional charge for using international call from my home telephone or wireless phone carrier when I used calling card?
  • If you have correctly used the calling card as we informed, there is absolutely no way you can get additional bill for using international call from your phone provider. In most cases, you probably had pressed "Call" button again after dialing your destination number. If you have a three-way calling feature with your phone service provider, pressing the "Call" button after dialing the destination number will cause it to recognize the call as if you are using the three-way calling. Then, you will be charged directly from your phone service provider at much higher rate.
How can I get the access number for this card?
  • You may find the local access numbers in our website by clicking the specific product you have purchased. If you have purchased one of our calling cards from a retailer, you'll be able to find the local or toll-free access numbers on the back of your card. Also, if you have purchased via online, you'll receive the local access numbers via email.
What happens if I lose my PIN?
  • Once you purchase time for your calling card, you will receive an e-mail confirmation with your PIN. You must use your PIN to place calls using your calling card. Protect your PIN information - we are not responsible for stolen or lost PINs. You can also check your PIN by viewing your order history after you log into your account.
How long does my PIN last?
  • PINs purchased from our website expire six months after the purchase day.
If I run out of credit, will my call be disconnected?
  • Before your call is connected, an automated voice will tell you how many minutes you have remaining based on the rate to the country you are calling. Once the credit in your account has reached zero, your call will be terminated.
Is there a way to make a second call without hanging up and redialing the access number?
  • Yes. When you wish to make another call, do not hang up. Press * for two seconds then when you hear the dial tone,
    dial: country code + area code + number for your call.
Can I use a PIN from my wireless phone?
  • You can use a PIN from any cellular phone. Regular airtime charges will be applied as per your contract with your cellular provider.
Why did I receive an "Invalid PIN" message?
  • Check the confirmation email we sent you to confirm you have the correct PIN. Please note that multiple users using the same PIN to call at the same time is not allowed. Before using speed dialing, please make sure our access number and your PIN are entered correctly. Also, please note that calling card use is restricted from some payphones. Please try the call again from a regular landline phone or from a different payphone. In addition, calling cards expire 6 months after first use. If the card has expired, a new card will need to be purchased. Visit your local dealer for a new calling card or buy another one online. If the card is not being used at a payphone and has not expired, email or call Customer Service at 1-888-640-8311 (Mon-Fri. 9am-6pm (PT)).
What should I do if my PIN is expired?
  • * There are two common reasons why you would get this message when trying to enter your PIN.
    1. Your PIN has no money left on it. If you don't have enough money on your PIN to place a call, the system will announce that your PIN has expired.
    2. Your PIN has actually expired. PINs expire six months from the date of first use.
    3. If neither of these is the case, trying your call again often fixes the problem. Email or call Customer Service at 1-888-640-8311 (Mon-Fri. 9am-6pm (PT)) if problem persists.
Will I be charged for calls that aren't answered or for calls that result in a busy signal?
  • No. However, due to the variety of carriers that we use to provide this service, we cannot guarantee that billing will be error free. If you are charged for a call that was not answered or for a call that resulted in a busy signal, please email sales@intercomws.com or call our Customer Service at 1-888-640-8311 (Mon-Fri. 9am-6pm (PT)).